Frequently Asked Questions

Fill out our Appointment Inquiry form or call (855) 400-5683. Our intake team replies within 1–2 business days and matches you with a therapist who fits your needs. You can also schedule a discovery call with our intake team.

Our intake team reviews your inquiry, verifies your insurance benefits, and matches you with a therapist. Then we schedule your first session at a time that works for you.

All therapy sessions are currently held online through secure video. You can meet with your therapist from home, work, or anywhere private.

Yes. We serve clients in New York and New Jersey. You must be located in one of these states during your session.

Office and intake hours are Monday–Friday, 9am–6pm. Therapy sessions are available 7 days a week, 9am–9pm.

Therapy sessions are 60 minutes.

We accept many commercial insurance plans in New York and New Jersey, including 1199 SEIU National Benefit Funds, Aetna, Anthem Blue Cross and Blue Shield, Carelon Behavioral Health, Cigna, Horizon Blue Cross and Blue Shield of New Jersey, Optum (including UBH), Oscar, Oxford, UMR, UnitedHealthcare, and Independence Blue Cross (Pennsylvania). Accepted insurance varies by therapist. Our team verifies your benefits before your first session.

Yes. Select clinicians accept straight New York State Medicaid. We do not accept Medicaid managed care plans at this time.

You may be able to use out-of-network benefits. Coverage depends on your health insurance or employee benefit plan. Contact your provider to understand your coverage for psychotherapy, including telehealth.

Please give at least 48 hours' notice to cancel or reschedule, so we can offer your time to another client. Cancelled sessions are subject to a fee. Cancellation fees are paid out of pocket and are not covered by insurance.

If you’re feeling overwhelmed, anxious, stuck, or simply in need of a supportive space to process life’s challenges, therapy can help. You don’t need to be in crisis to benefit from care — therapy is for anyone seeking growth, clarity, or healing.

Holistic therapy goes beyond traditional talk therapy. It honors the connection between your mind, body, and spirit. At Love Light, we integrate approaches that support emotional, physical, and energetic wellbeing — all through a trauma-informed lens.

Trauma-informed care creates a safe, empowering space where your experiences are honored without judgment. It means your therapist will prioritize consent, choice, and collaboration — never pushing you to disclose or process more than you’re ready for.

No. Your therapist will meet you where you are. You set the pace. Some clients begin with current stressors or coping strategies before exploring deeper issues. Therapy is always guided by your comfort and readiness.

There’s no one-size-fits-all answer. Some begin therapy with a specific goal in mind; others choose long-term support. We’ll check in regularly to see how therapy is feeling and make adjustments as your needs evolve.

That’s completely okay. Many clients start therapy unsure of what to say. Your therapist is trained to gently guide the process and help you feel safe expressing yourself — even when words are hard to find.

Yes. Therapy can provide tools to manage anxiety, process trauma safely, and rebuild trust in yourself and others. While healing isn’t always linear, consistent support makes a meaningful difference.

Therapists are trained to listen without judgment and guide you with evidence-based strategies. Unlike a friend, a therapist holds space for your healing without needing anything in return — it’s all about you.

Yes. Everything shared in therapy is protected by law and ethics, with a few exceptions for safety concerns. Your privacy and trust are foundational to the work we do.

Love Light offers in-person workshops, trainings, and live events focused on mental health, emotional wellness, and personal growth. Events can be created for schools, organizations, professional teams, community groups, and other audiences.

Yes. Programming can be tailored based on your audience, event goals, preferred format, and the mental health topics you want to cover.

Our workshops can be designed for students, staff, teams, community members, professionals, families, or specialized groups depending on the purpose of the event.

Topics may include stress management, anxiety, emotional regulation, burnout, self-awareness, mindfulness, communication, trauma-informed care, relationship wellness, personal growth, and other mental health-related themes.

You can contact Love Light Mental Health Counseling Services to discuss your event, audience, goals, and preferred topics. From there, we can help determine the best format and approach for your group.